At the password screen you receive an error: A Problem occurred in string. Error 3706: Provider cannot be found.

CAUSE

You have old Microsoft Jet components installed on your computer.

RESOLUTION

To resolve this problem, upgrade your computer to Jet 4.0 which is availble on the CD or to download from the Microsoft website.

During installation an error message appears referring to SCRRUN.DLL

CAUSE

Your system has the older version of this file installed.

RESOLUTION

There is no action to take as the RMS software will function normally with the older version. The error message can be ignored.

During installation an error message appears referring to MSJRO.DLL

CAUSE

Your system has the older version of the MDAC files installed.

RESOLUTION

You must update your MDAC file to MDAC2.7 or higher. MDAC2.7 can be found on the Installation CD or download from the Microsoft web site.

On entering the password you receive an error message.

CAUSE

Your system has the older version of the MDAC files installed.

RESOLUTION

You must update your MDAC file to MDAC2.7 or higher. MDAC2.7 can be found on the Installation CD or download from the Microsoft web site.

Keep your data in good condition

Periodically Compact Your .RDB Database

If you make frequent changes in a database, parts of the database may become fragmented. Therefore, it is a good idea to periodically run the ‘Compact and Open’ Database utility in the File Menu on the main screen.

Back Up Your .RDB Database File on a Regular Basis

It is best to choose a backup schedule that corresponds to the amount of data you can afford to lose. For example, if you cannot afford to lose more than a day's worth of data, back up on a daily basis. If you can afford to lose a week's worth of data, back up weekly, and so on.

IMPORTANT: If you are in a network environment, you must shutdown all RMS clients before you back up the .RDB database file. If you do not, you may create a backup file with incomplete or inconsistent data. Test your backups regularly to make sure that your backups are good.